Yes. We offer free standard delivery on all orders within the United Kingdom, with no minimum order value.

Orders are processed within 1–2 working days. Total delivery time is usually 6–10 working days from the moment you place your order. As soon as your order has been dispatched, you will receive an email with your tracking link.

No. All prices on our website include VAT, so there are no additional customs charges or fees to pay on delivery.

At the moment, we only deliver to addresses within the United Kingdom.

Yes, you will automatically receive a confirmation email after placing your order. Can't find it? Please check your spam or junk folder, or contact us at info@atelierrowe.com.

Once your order has been dispatched, you will receive a tracking link by email. You can also follow your parcel on our Track your order page. Please note that it can take 2–3 working days before tracking information becomes visible.

Yes, as long as your order has not been dispatched yet. Please contact us as soon as possible at info@atelierrowe.com with your order number. If your order has already been dispatched, you can return it following our standard returns procedure.

Not always. Some items may be sent in separate parcels. This is at no extra cost to you, and you will receive tracking information for each parcel.

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and Shop Pay.

Yes. All payments are processed through encrypted, secure connections, and we never store your card details.

Each product page includes a size guide. Our shoes are listed in UK sizes. If you are between two sizes, we recommend choosing the larger size. Not sure? Email us the product name and your usual size, and we will gladly advise you.

Many items are restocked. Email us the product name, colour and size you are looking for, and we will let you know when it becomes available again.

Yes. You can return items within 30 days of delivery, as long as they are unworn, unwashed and in their original condition, with all labels and packaging included. Please email info@atelierrowe.com before sending anything back, and we will send you the return instructions. Return shipping costs are the customer's responsibility, unless the item is faulty or incorrect. See our Return and Refund Policy for full details.

We aim to process your refund within 10 working days of receiving your return. The refund is made to your original payment method. Depending on your bank, it may take a few extra days to appear in your account.

We are sorry about that. Please email info@atelierrowe.com with your order number and a photo of the item, and we will resolve it for you free of charge.